Auto Body Repair Arlington Virginia - Spectrum Auto Collision Center

Repair Process

Customer Tips for Car Repair

Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.
Never drive a car that could be unsafe because of damages. A good rule of thumb: if the car wouldn’t pass a state safety inspection, have it towed. Spectrum can arrange this for you, including after hours.
Some insurance companies may want you to visit their drive- in claims center before having your car repaired. This is not necessary. Simply leave your vehicle with Spectrum, and we will contact the insurance company for you and, if needed, have them inspect the vehicle at Spectrum.
You are not required by law to obtain more than one estimate or appraisal.
You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.
Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, ask us.
Choose a shop that has uni-body repair equipment and certified (by I-CAR or ASE, for example) technicians.
Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
Ask if the shop offers a repair warranty.
Make sure the collision repair shop you choose will negotiate on your behalf with the insurance company.

SATISFACTION SURVEY

It is our goal at Spectrum Collision Center to make sure you are "Completely Satisfied" with the services provided by our certified technicians and staff.

You may be asked to participate in a satisfaction survey about the services provided here at Spectrum Collision Center in the coming days. I truly hope that you can rate us "Completely Satisfied" or a '10' and answer "Yes" to the following questions that you will be asked:

	10		On a scale of 1 to 10, with 10 being "completely satisfied", how satisfied were you with the shop's explanation of their process?
	10		About the shop's workmanship, how would you rate you satisfaction with the quality of work done on your vehicle? 1 to 10.
	10		How would you rate your satisfaction with the care and concern expressed by the shop? 10 being "completely satisfied".
	10		How satisfied were you that the shop completed your repairs in a timely manner? 1 to 10.
	YES		Was your vehicle ready when promised?
	10		How satisfied were you that the shop kept you sufficiently informed during the repair process? 1 to 10.
	10		How likely is it that you would recommend Spectrum to a friend or family member? 1 to 10.

If you can't answer "10' and / or "Yes" to all of the above questions, please give me the opportunity to address any concerns you might have before completing the satisfaction survey. Contact me, Mark Boudreau, at 703-671-2402.

At Spectrum Collision Center we truly appreciate your business, and thank you for your time.